Refund Policy

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In the unlikely event that we are unable to complete a service to a satisfactory outcome, please email us on hairstudionz@gmail.com within 72 hours after your appointment so we can rectify your issue. A stylist will have a look at your hair in person. Our first choice will be a re-do of the hair - in accordance with the New Zealand Consumer Guarantees act.

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At Hair Studio Whakatane, providing you with an exceptional experience and the best possible service at every single appointment is our top priority.

All of our hair services are non refundable, but if you are not 100% satisfied with anything, please let us know right away. 

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-If you have dark/ coloured hair and want to go blonde/ light, and it's not blonde/light enough this will not be considered eligible for a re-do or refund.
-Colours fading due to improper home care or a change of mind such as going from blonde to brunette, will not be accepted for a re-do/ refund.

 

For health and safety reasons, our products can only be returned for a full refund if they’re unopened and unused, within 7 days with a receipt.